Legal
Refund & Cancellation Policy
Last updated 11 November 2026
This document has not yet been reviewed by a lawyer and may change after review.
How Pro is billed
Pro is a prepaid pass bought through Razorpay: Pro Monthly gives 30 days, Pro Yearly 365 days. It does not renew automatically and we never charge you again unless you choose to buy again. Buying while a pass is active adds the new days after your current end date.
Cancellation
Because nothing renews, there is nothing to cancel to stop future charges. If you no longer want Pro, simply do not buy another pass; your account returns to the Free plan when the pass ends, with your settings kept.
Refunds
- You may request a full refund within 7 days of purchase through the Contact page.
- If a technical fault on our side stopped you from using Pro, tell us and we will refund or extend your pass.
- Refunds are made through Razorpay to the original payment method. Razorpay and your bank set the time it takes to reach you.
- When a refund is issued, the refunded pass ends immediately and the account returns to the Free plan.
Payment problems
Pro is switched on only after Razorpay confirms the payment to our server — returning to a "success" page is not enough. If you were charged but Pro is not active after a few minutes, contact us with the Razorpay payment ID; we match every payment Razorpay reports.
How each status is treated
| Status | Meaning | Access |
|---|---|---|
| Pending verification | Checkout opened, no verified payment yet | Free |
| Active | Payment verified, pass not yet ended | Pro |
| Expired | The pass reached its end date | Free |
| Payment failed | Razorpay reported the payment failed | Free |
| Refunded | The payment was refunded | Free |
| Cancelled | Ended by INKDEW, for example after a dispute | Free |