Legal

Refund & Cancellation Policy

Last updated 11 November 2026

This document has not yet been reviewed by a lawyer and may change after review.

How Pro is billed

Pro is a prepaid pass bought through Razorpay: Pro Monthly gives 30 days, Pro Yearly 365 days. It does not renew automatically and we never charge you again unless you choose to buy again. Buying while a pass is active adds the new days after your current end date.

Cancellation

Because nothing renews, there is nothing to cancel to stop future charges. If you no longer want Pro, simply do not buy another pass; your account returns to the Free plan when the pass ends, with your settings kept.

Refunds

  • You may request a full refund within 7 days of purchase through the Contact page.
  • If a technical fault on our side stopped you from using Pro, tell us and we will refund or extend your pass.
  • Refunds are made through Razorpay to the original payment method. Razorpay and your bank set the time it takes to reach you.
  • When a refund is issued, the refunded pass ends immediately and the account returns to the Free plan.

Payment problems

Pro is switched on only after Razorpay confirms the payment to our server — returning to a "success" page is not enough. If you were charged but Pro is not active after a few minutes, contact us with the Razorpay payment ID; we match every payment Razorpay reports.

How each status is treated

StatusMeaningAccess
Pending verificationCheckout opened, no verified payment yetFree
ActivePayment verified, pass not yet endedPro
ExpiredThe pass reached its end dateFree
Payment failedRazorpay reported the payment failedFree
RefundedThe payment was refundedFree
CancelledEnded by INKDEW, for example after a disputeFree